Microsoft Dynamics 365 is a cloud-based combination of both ERP and CRM system. Microsoft already plays in ERP (Microsoft Dynamics NAV, Microsoft Dynamics AX, and Microsoft Dynamics GP) and CRM (Microsoft Dynamics CRM). Microsoft Dynamics is available in two different editions Enterprise and Business
The Enterprise version is a newly developed combination of Microsoft Dynamics CRM and Microsoft Dynamics AX. It has six Modules helping your business run smoothly.
The Operation Module consists of all the finance and operations functionality of Dynamics AX. Right from Cost management, production management and project planning to inventory control tools, supply chain management, reporting, and analysis.
It connects Dynamic CRM to Adobe Marketing cloud which helps you Build Campaigns and automate marketing process to improve the communication process.
Microsoft Dynamic CRM provides lead management, account management and understanding of overall sales process.
Human Resource module is connected to LinkedIn. It operates all areas of HR from Hiring new employees to Training and Development and other HR Programs
With the help of retail Module, you can easily adapt to the needs of your customers and increase sales. Unified store and employee management, merchandise and operational insights.
The Customer service module delivers value to each customer’s journey. With the AI-Driven insights, agents can easily access any information whenever they need and they can easily engage with customers on any channel or device.
This module allows you to manage end-to-end Project service. It ensures the right resources are on the right projects. It prioritizes sales opportunities and allows you to forecast profitability.