Microsoft Dynamics 365 is a unified CRM and ERP solution that is capable to change the way the user work with the system forever. Now when you say, service industry everything around offering services to customer comes around. In this industry having the right information at your fingertips is vital in knowing which way to go. Field service is always a mystery item on the ERP system. But with Dynamics 365, Microsoft has revealed the functionality that links customer call to service agreements and service orders. The location based and resource based scheduling & dispatching in Dynamics 365 for field service is accessible via mobile from anywhere.
The SaaS based functionality allows integrating with Sales and Inventory. It links up to customer communication platform through APIs, and sends text messages to the client or photo updates when the technician is en-route.
The business enterprise solution for service industry is enriched with the great capabilities of Azure IoT hub to provide live monitoring and automate event-based service order creation. Apart from these bundle of features, Dynamics 365 for services industry is the common entity integration of fully blown supply chain and financials.