For field service management, it takes more than just the right tools for the job no matter where you are. With Dynamics 365 for field service from SQIT you get the most significant resource to connect with clients. It is new customer resource platform that infuse new life to your field service operations.
With connected field service, your organization can harness the power of IoT (Internet of Things) to improve field service efficiency and delight your customers.
Imagine identifying and remotely resolving equipment issues before the customer even knows there’s a problem – with connected field service, that kind of troubleshooting and proactive problem solving can become your new normal.
Enter new markets, expand professional profitability, prevent guarantee spillage, increase up-sell and strategically pitch opportunities, and speed up cash flow.
Keep your customers and partners happy by opening up multi-channel communication lines, meeting or exceeding SLAs, and providing proactive vs. reactive service.
Predicts parts and resource failures and computerizes diagnostics based on fault codes and past administration history. That means you can start connecting, configuring, and remotely monitoring your products and performing predictive maintenance.
The Internet of Things (IoT) is emerging as one such technology, promising a powerful foundation for field service organizations looking to increase efficiencies, profits, and customer satisfaction.
Better communication and visibility into issues on remote job sites can assure that proper policies and operational and safety processes are followed, and that assistance is provided when needed.
Connect field service directly to asset and equipment management to ensure that field service managers and workers have all the information about tasks, assets, parts, timelines, and process steps they require. This way you gain control over revenue leakage with smart invoicing tools.
With Dynamics 365 for Field Service, automate your field service operations to increase field utilization that results in an increased employee satisfaction.