Dynamics 365 for Customer Engagement

Dynamics 365 for Customer Engagement (CRM)

CRM Stands for Customer relationship management. It’s an integrated and data-driven software solution that allows you to interact and do business with your customers. CRM Helps you maintain customer relationship, marketing, sales pipeline, forecasting, and sales leads. CRM solutions increase your profitability and streamline administrative processes in your sales and marketing and allow you to build and maintain customer relationships that matter.

A strong Customer Relationship Management solution is a mixed platform where your data is stored for developing, retaining and improving your customer relationships. Without a strong integrated CRM solution, you may miss growth opportunities and lose revenue because of not optimizing your processes and making the most of your CRM.

Personalize your Buyers Journey

Create and Nurture Leads

Run multichannel marketing campaigns using email marketing, web landing pages, SMS integration, phone calls to attract the right prospect.
Personalize website visits and customize landing pages for prospects based on their past behaviors and generate more tailored emails that personalize the customer experience.

Make Smarter Decision

Survey customer by conducting online surveys to better understand your customer’s needs and invest accordingly to your marketing.
Focus on top priorities by targeting the right audience with dynamic segmentation, Artificial intelligence (AI) lead scoring model to identify high priority prospects and contact them at the right time with smart scheduling.
Build custom dashboards and Get real-time insights for deeper analysis of your marketing performance.

Align sales and marketing

Increase productivity by easily setting up campaigns with marketing calendars showing campaign timelines and activities.
Enable your sales and marketing efforts to target Generic accounts that are most likely to generate the largest revenue. Close more deals by understating the buyer’s journey with personalized content, and nurture activities to maximize revenue.
Track prospect throughout the journey by moving prospects more efficiently through the marketing and sales funnel by enabling sellers to add contacts to marketing campaigns with automated workflows to hand off sales-ready leads and drive follow-ups.