Organizations today are often faced with the challenge of information overload that might hinder their path towards improving productivity and customer satisfaction. Companies are recognizing the benefit of customer insight software and are becoming a higher priority for many for a variety of reasons.
With Dynamics 365 Customer Insights, you can build a deep understanding of customers by linking customer data from multiple transaction, behavior, and observation sources to create a 360-degree view on customers.
As Customer Service Insights is embedded in Dynamics 365 Customer Service, you get functionality to see historical analytics directly within the Customer Service environment, with several pre-made dashboards that can be viewed by across your management team.
What’s new in Customer Service Insights?- Customer Service for omni-channel
Customer Service Insights for omni-channel brings many of the same key operational metrics and features right into your daily contact center operations.This end-to-end solution unifies all points of customer interaction data, enabling businesses to simplify and streamline their processes, gain instant insights into trends, and deliver faster resolution from AI-driven assistance-all while ensuring your data remains secure and compliant, backed by the trusted Microsoft cloud.
omni-channel customer experience
Is your Business and Customers unique?
No worries. Microsoft Dynamics 365 truly has the power to streamline all your business processes and help you achieve desired ROI. Microsoft Dynamics 365 plays a significant role in evolving the company and taking it to the next step. From CRM point of view Dynamics 365 Customer Service Insights will help you in making the right decision for your business. This means serving the customers and increasing the profit margin. Dynamics 365 Customer Service Insights is the first step on that journey.
Interested in reading more about how analytics can help you better understand your customer? Contact Square International Technology consultant today
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