Strengthen customer service with Dynamics 365

For improved customer service and greater productivity among employees, it is imperative to implement advanced CRM solution with greater control over the sales process. Leave it to Dynamics 365 to perform the duties of your organization with improved system and enriched modification suited to your needs.

Microsoft Dynamics 365 facilitates organizations to automate operations and ease processes. The mundane recurring and prolonged tasks can be automated besides advising employees of open client issues. It keeps a tab of important e-mails to clients and partners in order not to miss your client orders at any time.

Right information to the right people

The tools of Microsoft Dynamics 365 are enough assurance that correct and relevant data is provided to right employees—whether they are using web, mobile or Outlook. Right information is provided to the right people, irrespective of geographies.

But that’s not all.

Essentially your clients should know about the new products launch, special offers, discounts, etc. Rely on Microsoft Dynamics 365 that delivers marketing automation tool simplifying the whole processes like generating lead and client lists, creating campaigns targeted at specific prospects, identifying potentials customers, furnishing results and even executing follow-ups. It places lead data, sales call information and all marketing details into one central location for your marketing and sales team.

Selective Deployment

Dynamics 365 is flexible as you can move seamlessly and swiftly.  You also have the liberty to select the implementation options that fits your budget, resources and business needs. For greater control, trust on Microsoft Dynamics 365 to get it implemented on-premise or in the cloud.

Omni-channel engagement choices

With Dynamics 365 you can enable your customers to self-serve through cases, SMS, or chats serviced by bots or human agents. With Dynamics 365 give your agents a comprehensive view of your customers’ journey.

Ready to grow and transform your customer service process? Contact us to book a free consultation session on Dynamics 365 for customer service.