Transform Relationships into Revenue with Microsoft Dynamics 365 Customer Engagement

In an era where customer experience is the primary competitive differentiator, traditional CRM is no longer enough. Microsoft Dynamics 365 Customer Engagement (CE) evolves beyond simple data management to become an intelligent engine for business growth. By unifying Sales, Customer Service, Marketing, and Field Service into a single source of truth, D365 CE empowers your team to anticipate customer needs rather than just reacting to them.

At SQIT Consulting, we don’t just deploy software; we re-engineer your customer journey. We help you leverage the full power of the Power Platform and D365 ecosystem to break down silos, automate complex workflows, and deliver personalized experiences at scale. Let us help you turn every interaction into a lasting relationship.

Microsoft Dynamics 365 Partner UAE | Microsoft Dynamics 365 Company
Microsoft Dynamics 365 Partner UAE | Microsoft Dynamics 365 Company
Microsoft Dynamics 365 Partner UAE | Microsoft Dynamics 365 Company

DYNAMICS 365 CUSTOMER ENGAGEMENT FEATURES

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LinkedIn Navigator Sync

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Real-time Pipeline Tracking

Microsoft Dynamics 365 Partner UAE | Microsoft Dynamics 365 Company

AI-Powered Financial Insights

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Seamless Microsoft Integration

insights receiving on phone

Mobile App Access

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Seamless Outlook Integration

Microsoft Dynamics 365 Partner UAE | Microsoft Dynamics 365 Company

Predictive Revenue Forecasting

Microsoft Dynamics 365 Partner UAE | Microsoft Dynamics 365 Company

Microsoft Teams Collaboration

Microsoft Dynamics 365 Partner UAE | Microsoft Dynamics 365 Company

Automated Lead Scoring

Microsoft Dynamics 365 Partner UAE | Microsoft Dynamics 365 Company

Smart Email Templates

Microsoft Dynamics 365 Partner UAE | Microsoft Dynamics 365 Company
Microsoft Dynamics 365 Partner UAE | Microsoft Dynamics 365 Company
Microsoft Dynamics 365 Partner UAE | Microsoft Dynamics 365 Company
D365 customer engagement features

Why Choose D365 CE for Your Business?

  • Dynamics 365 CE eliminates data silos by unifying every touchpoint—from the first marketing click to the final service resolution—into a single, cohesive profile. This "Single Source of Truth" allows your teams to anticipate customer needs, personalize interactions at scale, and deliver a seamless experience that builds long-term loyalty.

  • Stop looking at what happened and start seeing what will happen. With built-in Microsoft Copilot and AI-driven analytics, your team gets real-time suggestions on the "next best action." From predictive lead scoring in Sales to automated sentiment analysis in Customer Service, the platform turns raw data into a competitive strategic advantage.

  • Unlike standalone CRMs, Dynamics 365 CE lives where your people work. It features deep, native integration with Microsoft 365 (Outlook, Teams, Excel) and the Power Platform. This means your team can update records directly from their inbox or collaborate on a sales deal within a Teams chat, significantly increasing productivity and user adoption.

  • As your business evolves, your technology must keep pace. The modular nature of Dynamics 365 CE allows you to start with what you need today—such as Sales or Customer Service—and add capabilities like Field Service or Marketing as you grow. Built on the secure Microsoft Azure cloud, it offers enterprise-grade security and compliance that scales globally without the need for expensive hardware investments.

Drive Business Agility with Intelligent Operations

In a competitive marketplace, agility is the ultimate currency. SQIT Consulting leverages the full capabilities of the Microsoft cloud to deliver a Customer Engagement platform that adapts as fast as you do.

Unified Data Intelligence (Dataverse) Eliminate data silos forever. We build your solution on the Microsoft Dataverse, ensuring that data flows seamlessly between Sales, Service, and Operations. This “single source of truth” enables real-time reporting and ensures every department is looking at the same customer profile.

AI-Driven Insights & Copilot: Stop Guessing and Start Knowing. Dynamics 365 leverages native Artificial Intelligence and Microsoft Copilot to analyze vast amounts of transactional data. Uncover hidden trends, predict customer churn, and receive next-best-action recommendations directly within your workflow.

Seamless Power Platform Integration Extend your capabilities without expensive custom coding. As experts in the Power Platform, SQIT Consulting can extend your D365 environment with custom Power Apps, automate cross-system workflows with Power Automate, and visualize success with Power BI dashboards.

What is the difference between Dynamics 365 CRM and CE?

CRM” was the older terminology. “Customer Engagement” (CE) is the modern suite of apps including Sales, Customer Service, Marketing, and Field Service. They are the same core platform, but CE represents the cloud-based, modular evolution.

Can Dynamics 365 CE integrate with non-Microsoft systems?

Yes. Using the Power Platform and standard APIs, SQIT Consulting can integrate D365 with third-party ERPs, custom portals, and legacy databases.

How long does a typical implementation take?

Timelines vary by complexity. A “Quick Start” implementation for sales can take 4-6 weeks, while a complex enterprise deployment may take 3-6 months. Contact us for a detailed project estimate.

Harvey & Brockless ERP client | SQIT

Square International has truly revolutionized our business operations with their exceptional implementation of Microsoft Dynamics ERP software. The Square International team not only possessed in-depth knowledge of the software but also demonstrated a profound understanding of our unique business needs.

Afraz Hussain | Finance Controller

Harvey & Brockless