Complete more jobs, reduce return visits, and keep customers informed at every stage, with a system configured for your business.
Microsoft Dynamics 365 Field Service is a cloud-based field service management platform built for businesses that deliver on-site service to customer locations. It connects scheduling, dispatching, work order management, and mobile technician tools in one system so every part of your service operation works from the same information.
It combines workflow automation, intelligent scheduling, and a mobile app that guides technicians through every job, whether they are servicing equipment, responding to a breakdown, or completing a scheduled maintenance visit.
With more than half a decade of implementing and supporting Dynamics 365 across the UAE, SQIT helps businesses deploy Field Service in a way that fits how their service teams actually operate.
Dynamics 365 Field Service is built for every role involved in delivering service on site. Here is what that looks like across each area of your operation.
These are the capabilities that turn a field service operation from reactive to reliable.
Every service request becomes a work order with a full checklist of tasks, parts, and labor attached. Support requests are tracked, case history is reviewed, contract details are visible, and every step from the first call to final billing is recorded in one place.
Dispatchers assign work orders to the right technician based on location, availability, skills, and priority from a single schedule board. Automated scheduling algorithms and real-time route visibility reduce travel time, manual dispatch decisions, and vehicle wear and tear across the full operation.
Technicians manage their work orders from a mobile app with step-by-step instructions, customer history, and asset details available on site. New technicians are guided through jobs from day one, and work orders update automatically as jobs are completed, including offline when internet is unavailable.
Copilot generates work order summaries so technicians arrive prepared without reading through every detail manually. It answers plain language questions about data, updates work orders automatically, and flags patterns in asset history and service data to support better decisions in the field.
Recurring maintenance appointments are generated automatically based on predefined schedules, reducing equipment downtime before it happens. IoT connected devices detect anomalies and create work orders automatically, shifting service from reactive repairs to condition based maintenance.
Every piece of customer equipment has a full service history attached so technicians always know what has been done before they arrive on site. Inventory levels and asset records update automatically when parts are installed or replaced, and every asset is tracked from installation through to retirement.
Agents, dispatchers, technicians, and customers stay connected through built-in communication tools throughout every job. Accurate arrival times and job status updates are sent to customers automatically, and field technicians can collaborate with remote experts directly from the mobile app when they need support on site.
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Every industry has different compliance requirements, reporting needs, and operational workflows. We configure Business Central around how your industry actually works.
It manages every part of an on-site service operation in one system. Work orders, scheduling, dispatch, technician mobile access, asset history, preventive maintenance, and customer communication all connect so every role in your service team works from the same information.
No. Field Service works for businesses of different sizes, from smaller teams handling a few jobs a day to large operations managing hundreds of technicians across multiple regions. We help you configure it to the scale and complexity of your specific operation.
Yes. SQIT is headquartered in Dubai and works with businesses across the UAE and the wider GCC region. Our team is local, which means you are not dealing with offshore support when something needs attention after go-live.
Yes. Field Service includes a dedicated mobile app for iOS, Android, and Windows devices. Technicians manage their full work order from the app including job instructions, asset history, parts used, and customer signatures, and it works offline when internet is unavailable on site.
Yes. Connected Field Service allows IoT devices to send alerts and automatically generate work orders when anomalies are detected. This shifts your service operation from responding to breakdowns to preventing them before they happen.
A straightforward implementation for a single-entity operation typically takes six to ten weeks. More complex setups with IoT integration, multiple locations, and custom workflows take longer. We give you a realistic timeline at the start based on what your specific operation requires.
Yes. We handle migrations from existing field service tools, spreadsheets, and other systems. The structure and volume of your existing data affects how the migration is planned, which we assess in detail early in the project.
Our support team is in Dubai. Depending on your agreement, you have access to a dedicated point of contact, a helpdesk for day-to-day queries, and regular check-ins to make sure the system keeps up with how your operation grows and changes.
No. While we are headquartered in Dubai, we work with businesses across the UAE including Abu Dhabi, Sharjah, and the Northern Emirates, as well as clients across the GCC region.
Schedule a call with one of our Dynamics 365 consultants.
We will listen to how your business works, ask the questions that matter, and give you a clear picture of what implementation would look like for you.
