Get reliable, responsive Dynamics 365 support from a local team in Dubai that knows the platform, understands UAE business requirements, and is available when your business needs them.
Going live on Dynamics 365 is the beginning. As your business grows, your system needs to grow with it. New users need training. Processes change. Microsoft releases updates. And sometimes something just stops working and needs to be fixed quickly.
Having a local support partner who already knows your system means issues get resolved faster, updates are managed without disruption, and your team always has someone to call who understands how your business uses Dynamics 365.
We support four core Dynamics 365 products across the UAE, including custom extensions and third-party integrations built on top of each one.
Finance, operations, supply chain, and sales. We support every module of Business Central including custom extensions built on top of the platform.
Complex financial management, multi-entity operations, and advanced supply chain. We support Finance and Operations environments across single and multi-entity setups.
Complex financial management, multi-entity operations, and advanced supply chain. We support Finance and Operations environments across single and multi-entity setups.
Case management, omnichannel support, and service operations. We support Customer Service environments including integrations with third-party channels and telephony platforms.
Scheduling, dispatch, work order management, and mobile technician tools. We support Field Service environments including IoT integrations and mobile app configurations.
Scheduling, dispatch, work order management, and mobile technician tools. We support Field Service environments including IoT integrations and mobile app configurations.
From fixing issues quickly to keeping your system updated and your team trained, here is what every support agreement covers.
Choose a monthly retainer for ongoing proactive support or pay per incident when you need occasional help. Both options are available depending on what your business needs.
A fixed monthly support agreement that covers a defined scope of support hours. Best for businesses that want predictable costs and a dedicated support relationship with a team that knows their system. Retainer plans include:
For businesses that need occasional support without a monthly commitment. Each support request is handled on a time and materials basis. Best for businesses with stable systems that only need help when something specific comes up.
How Gulf Data Hub automated intercompany consolidation with a custom Dynamics 365 solution
How Dutch Foundations unified multi-entity finance and compliance with a custom Dynamics 365 solution
How Harvey & Brockless automated production and delivery tracking with a custom Dynamics 365 solution
How JTC International moved from manual stock tracking to real-time inventory intelligence with Dynamics 365
Every industry has different compliance requirements, reporting needs, and operational workflows. We configure Business Central around how your industry actually works.
Every industry has different compliance requirements, reporting needs, and operational workflows. We configure Business Central around how your industry actually works.
Recognized by Microsoft and the platforms we build on, so you know who you’re working with.
No. We support Dynamics 365 environments implemented by other partners as well. We run an assessment of your current setup first so we understand what is in place before taking over support.
Response times depend on the severity of the issue and the support plan in place. Critical issues affecting business operations are prioritised. We agree response time SLAs at the start of every retainer agreement so expectations are clear from day one.
We manage every Microsoft update as part of the support service. Updates are tested against your environment before being applied so your team is not caught off guard by changes that affect how the system works.
Yes. We support custom modules, extensions built on Business Central, and third-party integrations as part of the same support agreement. Everything in your Dynamics 365 environment is covered, not just the core product.
Yes. Many businesses start with pay per incident and move to a retainer as their support needs grow or as they want more proactive coverage. We make that transition straightforward.
We handle transitions from other support partners regularly. We run an assessment of your current environment, document what is in place, and take over support with minimal disruption to your team.
Yes. We are headquartered in Dubai and support businesses across the UAE and GCC. Our team is local which means you are not dealing with offshore support when something needs attention.
Yes. We support businesses across the UAE including Abu Dhabi, Sharjah, and the Northern Emirates as well as clients across the GCC region.
Schedule a call with one of our Dynamics 365 consultants.
We will listen to how your business works, ask the questions that matter, and give you a clear picture of what implementation would look like for you.
